I visited Shuffled on the 2nd of February 2025 with my partner after booking in a time for a Magic the Gathering "come and try" session to try something a bit different.
I might as well be a first timer to a trading card game store as it has been about a decade since the last time I have walked into one.
Rarely do I publish online reviews, but the quality of customer service was beyond anything we deserved considering the time we spent in store.
For what was a free session was nothing but wonderful. The two staff on today were incredibly helpful, in particularly Calzy who patiently stepped us through the basics of the game, answered all our questions, explained the different play styles ("Commander" vs "Standard"), next steps and described the events held at Shuffled.
We later popped out to grab a late lunch, and returned for a second round, this time with a touch more independence. Even though busy with restocking and fulfillment of orders, the team members popped over at every opportunity to help out.
To finish off the afternoon, Calzy kindly offered to value some of my old Pokémon trading cards, and provided me a receipt with their prices. What an absolute gentleman he is.
The store was clean, presented well, offered a great selection of board and card games and accessories and wonderful air conditioning.
To the team at Shuffled, the quality of your customer service is exceptional and incredibly refreshing. You really deserve 5 stars.